物流政策

SHIPPING POLICY

Thank you for shopping with YAOYAO. Please review our shipping policy before placing your order.

1. Order Fulfillment

For U.S. orders, we prioritize fulfillment from our U.S. warehouse whenever inventory is available.

If an item is temporarily unavailable at our U.S. warehouse, the order may be fulfilled from our China warehouse instead.

Orders fulfilled from China may be transported through our international logistics partners and delivered in the United States by USPS or another local carrier.

The shipping origin may therefore vary depending on product availability.

2. Processing and Delivery

Orders are processed as quickly as possible after payment and order confirmation.

Delivery times may vary depending on:

- Product availability
- Shipping origin
- Destination
- Carrier processing
- Customs procedures
- Weather or other circumstances beyond our control

Estimated delivery information may be provided at checkout or confirmed with you directly when applicable.

Please note that delivery dates are estimates and cannot be guaranteed.

3. Tracking Information

Tracking information will be provided once your order has been shipped whenever tracking is available.

For orders fulfilled from our China warehouse, tracking information may update in stages as the shipment moves between international and U.S. delivery networks.

USPS tracking may become active after the package enters the U.S. last-mile delivery network.

4. Shipping Charges

Shipping fees may vary depending on destination, product quantity, weight, and shipping method.

Any applicable shipping charges will be shown at checkout or confirmed with the customer before the order is finalized.

Wholesale and bulk shipping costs are quoted separately.

5. U.S. Warehouse Availability

Availability at our U.S. warehouse may change from time to time.

If a product is not available locally, we may fulfill the order from our China warehouse rather than canceling the order.

If this results in a significantly different delivery arrangement, we may contact you when necessary.

6. Address Accuracy

Please make sure your shipping address, phone number, and other delivery information are correct before submitting your order.

YAOYAO is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

7. Delayed, Lost, or Damaged Shipments

If your tracking information has not updated for an extended period, or if your package appears to be lost or damaged during transit, please contact us.

We will review the shipment with the carrier and assist you with the appropriate next steps.

For items that arrive damaged or leaking, please contact us within 48 hours of delivery and provide clear photos or videos of the package and product.

8. International Shipping

Shipping availability outside the United States depends on destination, carrier availability, and applicable transportation restrictions.

Certain fragrance products may be subject to additional carrier or destination restrictions.

Please contact us through WhatsApp if you would like to confirm delivery availability before ordering.

Customers are responsible for any applicable customs duties, import taxes, or local fees unless otherwise agreed in writing.

9. Wholesale and Bulk Orders

Wholesale and bulk orders may use different shipping methods depending on quantity, destination, and product selection.

Shipping costs, delivery arrangements, and estimated transit times for wholesale orders will be confirmed separately as part of the quotation.

10. Contact Us

If you have questions about shipping, tracking, delivery times, or warehouse availability, please contact us through the WhatsApp link available on our website.

YAOYAO
yaoyaofragrance.com